Terms of Service
Welcome to Autoluxe. By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order.
Returns Policy
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, items must meet the following conditions:
- Unused and unworn
- In original condition
- Returned in original packaging with tags included
- Accompanied by valid proof of purchase
To request a return, please contact our support team at:
Email: support@autoluxe.au
If your return is approved, we will provide return instructions and, where applicable, a return shipping label.
Please note that returns sent without prior approval may not be accepted.
Damaged or Incorrect Orders
We recommend inspecting your order as soon as it arrives.
If your item is:
- Damaged during transit
- Defective
- Incorrect or missing
Please contact us immediately at support@autoluxe.au so our team can review the issue and arrange an appropriate resolution.
Non-Returnable Items
Certain products are not eligible for return or refund, including:
- Clearance or sale items
- Gift cards
- Custom or personalised products
- Personal care items
- Hazardous or flammable materials
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
Exchanges
If you would like to exchange an item, we recommend first submitting a return request for the original item.
Once your return has been approved, you may place a new order for the replacement product.
Refund Process
After your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.
If approved, your refund will be processed back to your original payment method.
Please note that refund processing times may vary depending on your bank, payment provider, or credit card issuer.
Product Information
We aim to ensure all product descriptions, images, pricing, and availability displayed on our website are accurate. However, occasional errors may occur.
Autoluxe reserves the right to:
- Correct pricing or product errors
- Update product information without notice
- Refuse or cancel orders where necessary
Limitation of Liability
To the maximum extent permitted by law, Autoluxe is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the value of the product purchased where required by applicable law.
Intellectual Property
All content on the Autoluxe website, including logos, graphics, product images, text, and branding, remains the property of Autoluxe and may not be copied, reproduced, or used without written permission.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website constitutes acceptance of any updated terms.
Contact Us
If you have any questions regarding these Terms of Service, please contact our team:
Email: support@autoluxe.au