At Autoluxe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, products, and services.

By accessing our website or providing your personal information, you agree to the terms outlined in this Privacy Policy.

We may update this policy from time to time by publishing changes on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

We may collect personal information when you:

• Visit or use our website
• Place an order
• Contact our support team
• Subscribe to marketing communications
• Participate in promotions or surveys
• Create an account with us

The information we collect may include:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Vehicle details for product fitment
• Payment information
• Purchase history
• IP address and browser information
• Website usage data and cookies

We may also collect information automatically through cookies and analytics tools to improve website performance and user experience.

We use your information to:

• Process and deliver orders
• Provide customer support
• Improve our website and services
• Personalise your shopping experience
• Send order updates and tracking notifications
• Respond to enquiries and warranty claims
• Send promotional offers and marketing communications
• Prevent fraud and maintain website security
• Comply with legal obligations

We only collect information that is reasonably necessary to provide our products and services.

From time to time, we may send you promotional emails, special offers, or updates about Autoluxe products and services.

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting our support team directly

We comply with applicable privacy and anti-spam laws.

We may share your personal information with trusted third parties where necessary to operate our business and provide services to you.

This may include:

• Payment providers
• Shipping and logistics companies
• Website and technology providers
• Marketing and analytics platforms
• Professional advisers and legal providers
• Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

Our website may use cookies and similar technologies to improve functionality, remember your preferences, and analyse website traffic.

Cookies may help us:

• Understand website performance
• Improve browsing experience
• Personalise content and advertisements
• Store user preferences

You can disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Secure payment processing
• Encrypted website connections
• Restricted access to personal data
• Internal security procedures

While we strive to protect your information, no online transmission or storage system can be guaranteed as completely secure.

We retain personal information only for as long as necessary to:

• Provide products and services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our policies and agreements

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

Our website may contain links to third-party websites or services. Autoluxe is not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

You may request access to the personal information we hold about you or request corrections if your information is inaccurate or outdated.

To make a request, please contact our support team using the details below.

As part of operating our business, your personal information may be processed or stored outside your country of residence.

Where international transfers occur, we take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.

Depending on your location and applicable laws, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Restrict or object to certain data processing activities

Requests are assessed in accordance with applicable privacy legislation.

If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us with details of your concern.

We will review and respond to all complaints within a reasonable timeframe.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: support@autoluxe.au