Return Portal

Returns & Refunds

If you’d like to return your seat covers, you can easily submit a return request through our online return portal and receive a free return shipping label if approved.

Start Your Return

Click here to submit your return request.

How to Submit a Return Request

1. Sign In to Your Account

Enter your email address and click Continue.

2. Verify Your Email

Check your inbox for an email from our store containing a six-digit verification code.

3. Enter Verification Code

Return to the portal and enter the six-digit code to access your account.

4. Select Your Order

Choose the order you would like to return.

5. Select Items to Return

If your order contains multiple items, select the specific item(s) you wish to return.

6. Provide Return Details

Choose a return reason and include any additional notes if necessary.

7. Submit Your Request

Click Request Return to complete your submission.

What Happens Next?

instructions and a prepaid return shipping label (if applicable).

After we receive your returned item, our team will inspect it to ensure it complies with our return policy before processing your refund.

Please ensure all original parts and accessories are included with your return. Missing items may result in the return being declined.

Return Eligibility

All return requests are reviewed in accordance with our return policy.

  • Requests that do not meet our policy requirements may be denied.
  • You’ll receive an update on your request within 1–2 business days.
  • If your request is declined, we’ll email you with further details and possible next steps.

Need Help?

If you have any questions about returns or refunds, our support team is happy to assist.

Email: support@autoluxe.au